Support / 3.1 prelaunch website
How can we help?
Maigret App 3.1 is not available yet. The App Store may still offer an earlier version. Please include the version installed on your device when asking for help.
For help with a purchase, search result or data request, email support@maigretapp.com. You do not need to send a diagnostic package.
Paid access is still locked
Use Restore Purchases in Maigret and check the Apple Account used for the purchase. If access is still locked, tell us your App version, device model and purchased product name. A redacted screenshot may help. Please do not buy again just to troubleshoot.
A search result is missing or unexpected
Public websites can change, block requests or become unavailable. A matching username is a lead, not proof of identity. Check the original public page, then email us the affected website name and a short description if you need help. You can omit the searched username and personal profile details.
Search-result troubleshooting →
Subscriptions and refunds
Apple manages App Store billing. See Apple’s instructions to cancel a subscription ↗ or request a refund ↗. Cancellation and a refund request are separate actions; Apple determines refund eligibility.
Purchases and subscriptions → · Refund help →
Service notices
If a scan or purchase-status refresh is unavailable, include your App version and the affected service when contacting support@maigretapp.com. Public source websites can also limit or block checks independently of Maigret.
Privacy and contact details
Read the privacy notice on this domain for version-specific app and website information. When emailing us, include the App and iOS versions and a brief description. Do not send passwords, verification codes, complete receipts or full research reports. If you have no mail app, copy support@maigretapp.com into your preferred email service.