Purchase support
Paid, but still locked?
Do not purchase again solely to troubleshoot access. The following steps help narrow down the issue without asking for a password or full receipt.
1. Check the Apple purchase
Confirm that the transaction finished and that Media & Purchases uses the Apple Account that made the purchase. Apple’s subscription page can show an active subscription. A pending transaction may need to finish before access appears.
2. Restore in Maigret
With a network connection, open Maigret and find its Restore Purchases option. The exact current-version screen location is being verified, so this guide does not prescribe an untested menu path. Reopen the app and check whether access updates. Do not uninstall first; local research data may not be backed up.
3. Contact the developer
If access remains locked, send your app version, iOS version, device model, purchased product name and a short description to support@maigretapp.com. A redacted screenshot is optional. Do not send passwords, verification codes, a full receipt, an unredacted Apple Account, or researched usernames and reports.
Apple billing and an app entitlement can be different issues. We can investigate access; Apple handles refund requests. To stop future renewal, use subscription management.