Support / Purchases

Paid, but still locked?

Do not purchase again solely to troubleshoot. These steps help narrow down an access problem without sending a password, full receipt or diagnostic package.

1. Check the Apple purchase

Confirm that the transaction completed and that the Apple Account used for Media & Purchases is the one that bought the product. Apple’s subscription instructions ↗ explain where to review an Apple-billed subscription. A pending purchase may need to finish before access can update.

2. Restore in Maigret

With a network connection, open Maigret and use its Restore Purchases action. The exact location can differ by App version, so this guide does not prescribe an unverified menu path. Reopen the App and check whether access updates. Avoid uninstalling first because locally stored research may not be backed up.

3. Contact support

If access remains locked, send your App and iOS versions, device model, purchased product name and a short description to support@maigretapp.com. A redacted screenshot is optional. Do not send passwords, verification codes, a complete receipt or researched usernames.

For billing and renewal, see subscriptions. For a refund request, see refund guidance.