Billing / Apple purchases
Fix access. Manage billing.
Version 3.1 is not available yet. This page accompanies a prelaunch preview. Check the App version you actually have for its controls and purchase access.
Apple processes App Store purchases and decides refund eligibility. Maigret support can help investigate missing access; it cannot issue an Apple refund directly.
Request a refund
Follow Apple’s refund instructions ↗. Apple directs you to sign in at reportaproblem.apple.com ↗, choose a refund request and select the purchase. Apple shows the status and determines eligibility.
Stop future renewal
Use Apple’s cancellation instructions ↗ for an Apple-billed subscription. Canceling renewal and requesting a refund are different actions. Uninstalling the App does not cancel a subscription.
Paid access is missing
Try the restore-purchases guide with the original purchasing Apple Account. If it remains locked, contact Support with your App version, product name and a brief description. Do not send a password or complete receipt, and do not purchase again solely to troubleshoot.