Apple billing help
Fix access. Manage billing.
Apple processes Maigret’s in-app purchases and decides refund eligibility. Maigret support can help diagnose access problems, but cannot issue an App Store refund directly.
Request a refund
- Open reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
- Choose the refund-request option and the relevant purchase.
- Follow Apple’s instructions and review the request status there.
Apple may require a pending charge to finish before a request is available. Eligibility and timing vary. Consult Apple’s refund instructions for the process that applies to you. A refund or revoked transaction may remove paid access after purchase status refreshes.
Cancel future renewal
Use Apple subscription settings. Canceling renewal and requesting a refund are different actions. Uninstalling the app does not cancel a subscription. Review the expiry or cancellation confirmation that Apple shows.
Paid access is missing
Try the restore-purchases guide with the original purchasing Apple Account. If it remains locked, email support@maigretapp.com with your app version and a brief description. Do not purchase again solely to troubleshoot, and do not send a full receipt, password or research report.